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The Social Help Desk Revolution
Every day social networks are growing at an alarming rate. While Twitter is averaging 250 million tweets per day, Facebook has grown to over 900 million active users. This means that now for every...
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How the Joint Efforts of Customer Service and Social Media Bring About Success
Marketers know that learning to work with other departments has always been a challenge. In the past, the marketing department has always had difficulty with communicating and working together with...
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It’s Not Social Media Marketing vs. Customer Service: It’s Social Customer...
Now that everyone and their dog is on social media, businesses have one thing on their mind: social media marketing. But focusing solely on outreach means you’ll miss a very valuable...
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